School and SEND transport in Doncaster

How the work is approached

• Scheduled school journeys

  Where a school run repeats, the days, times and addresses are written down before the first collection. Changes are passed to the contact agreed at the start.

• Individual arrangements

  A single pupil, a sibling group or a short-term placement can be quoted on its own, without being folded into a route that has not been agreed.

• SEND transport

  Enquiries start with the passenger. Timing, communication and access needs are discussed so the offer matches the person, not a generic vehicle list.

• Communication

  Families and organisations are told who will reply. The website does not publish pupil names, school lists or route details.

• Reliability

  A journey is only offered when the timing can be met. If it cannot, that is said at quotation stage rather than on the morning of travel.

• Passenger dignity

  Collections are calm and discreet. Information shared on a form is used to respond to the enquiry, as described in the privacy policy.

• Consistency

  Regular travel is planned so the passenger can expect the same kind of arrangement. A named driver or vehicle is confirmed only when it has actually been agreed.

• Safeguarding-focused principles

  Clear arrangements, limited sharing of personal information, and respect for the passenger guide how enquiries are handled. Any specific check is confirmed in writing for that work.